The privacy policy of In-Line Freight Solutions (IFS)

in accordance with the provisions of

Protection of Personal Information Act 4 of 2013

Your privacy is important to us.

How we process your personal information is explained in this policy.

By visiting and remaining on our website you agree to our terms and conditions.

Information collection

Our service provider gathers information about your use of our website to improve and monitor the website. Our service provider uses advanced technology (cookies) to gather information about your operating system, browser version, domain name, IP address and frequency of landing on our home page. Your IP address tells us which server you use but does not identify you personally. You may disable the collection of cookies on your browser and you may browse the internet and our website incognito. It is a function easy to engage on your browser.

Categories of information we collect and process

When you use our website, we collect the following categories of personal information:

  • Your name;
  • Your email address;
  • Your telephone number (we prefer cellphone numbers to landline numbers); and
  • Information listed when requesting a quotation.

We use your personal information to administer the online quotations and booking delivery services.

You are not obliged to supply any personal information that you want to keep private. However, if you do not provide a method for us to communicate with you, we will not be able to process your request for a quotation or booking delivery services.

All personal information you give us depends on you consenting to give us that information.

Even after you have given us any personal information, you may request us to remove your personal information from our data base, alternatively review it and make any desired changes to it.

You have the right to choose whether you wish to receive marketing material. By accepting this policy, you consent to receiving marketing material. Should you no longer wish to receive such material you can opt out by contacting us at,

Unless you are one of our service providers or a customer in special instances, we do not request your bank details. However, if for any reason you consent to giving us your bank details, we shall retain those details only for so long as it is necessary to carry out the purpose for which you provided us the details.

We do not collect personal information about you from other sources. If you have concerns about the personal information we request on our website, you may address these concerns to us. The details of the responsible party are set out at the end of this policy.

Information security

We keep your personal information on our secure servers.

Our systems are not invulnerable to Zero Day attacks. (A Zero Day attack means the first type of attack of its kind.) So, we cannot guarantee that any personal information you communicate to us will be absolutely secure. However, we take all precautions reasonably available to protect your personal information.

Among the many things we do to secure your personal information we use the following essential protocols:

  • All our computers are updated regularly;
  • We employ firewalls and up-to-date anti-virus protection; and
  • Our staff do not open links and documents from unsolicited emails.

So, if you are making contact with us for the first time, please do not send us PDF documents or open links in your emails.

If we suffer a breach of your personal information, we will immediately inform the Information Regulator of the breach. We will also let you know the nature and extent of that breach, unless the Information Regulator requires us to wait for the completion of investigations into the breach.

And, of course, to the best of our ability, we will close the attack vector immediately.

Retention of personal information

We keep your personal information for as long as you allow us to keep your information or the law requires us to keep your information.

If you request us to delete your personal information from our data base, we will do so immediately.

However, if you do not request us to delete your personal information, we will keep your information for three years after your last contact with us or as stipulated below.

We base the three-year limit on Acts of Parliament in South Africa:

  • Prescription Act 68 of 1969 which has a three-year prescription for debts; and,
  • Basic Conditions of Employment Act 95 of 1997 which requires us to keep employment records for three years after any former employee has left our employ.

 General policy concerning the use of personal information

We respect your privacy.

We are committed to respecting your privacy in accord with POPIA and will strive to apply the protections accorded personal information in any other legislation, local and international, which may be applicable.

We use your personal information for two main purposes:

  • First, we use your personal data to provide and improve the service; and
  • Second, we use your personal information to keep in touch with you via emails, SMSs and social media, on condition you consent to these communications.

Information security and quality

We will protect the quality and integrity of your personal information at all times. You are also entitled to know what personal information we keep about you. To request access to your personal information and to assist us to correct inaccuracies in your personal information please send an email to our Information Officer.

The details of the Information Officer are set out at the end of this policy.

Sharing of information

We will not share your personal information with any third party without your prior written consent.

Clickstream data

We collect anonymous information from visitors to our website. We keep track of the domains from which people visit our website, measures visitor activity on our website and, in particular, what interests visitors to our website the most.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We may not notify You of any changes to Our Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Questions and complaints

Q&Cs regarding this Privacy Statement may be sent to our Information Officer. For the details, see below.

If you are unhappy with the way in which we address your questions and complaints, you also have the right to refer a complaint to the Information Regulator at:

4th Floor, JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001

P.O Box 31533, Braamfontein, Johannesburg, 2017

Complaints email:

General enquiries email: